Refund policy

Greenland Pure: Return & Refund Policy
At Greenland Pure, we take pride in the quality and hygiene of our premium household paper products. Because our items are used for personal care, we maintain a strict return policy to ensure the safety of all our customers.
1. 30-Day Return Window
You have 30 days from the date of delivery to request a return. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility & Hygiene Requirements
To be eligible for a return, your item must meet the following strict criteria:
• Unopened & Sealed: For health and safety reasons, we do not accept returns for paper towels, napkins, or toilet paper if the original plastic packaging or seal has been opened or tampered with.
• Original Condition: The product must be in the same condition that you received it—undamaged, dry, and in its original box.
• No Exceptions: If the product is found to be in poor condition or the seal is broken, the return will be rejected.
3. Proof of Purchase
To complete your return, we require a valid online receipt (order confirmation email or digital invoice). We cannot process any returns without a verifiable order ID from our system.
4. Free Return Shipping
We offer Free Return Shipping on all eligible returns. Once your return request is approved, we will provide you with a pre-paid shipping label via email.
5. No Restocking Fees
We believe in a transparent shopping experience. There are no restocking fees for any eligible returns. You will receive a full refund for the amount paid.
6. No Final Sale Items
All items at Greenland Pure are eligible for return as long as they remain sealed and meet the conditions mentioned above.
7. Refund Process
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
8. How to Start a Return
To initiate a return, please contact us at [info.greenlandmanage@gmail.com] with your order number and a photo of the unopened product.